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Minimum Specifications to HIPAA Training Presentation

Most computers will play this application just fine, without any modification.

Minimum browser requirements:
Internet Explorer 7
Safari 4
Firefox 3.6.3
Chrome 7

Minimum hardware requirements:

PC desktop: Intel Pentium 4 2.33 Ghz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM, or
AMD Athlon 64 2800 or faster CPU, 1+ GB of RAM, 128+ MB of VRAM
PC laptop: Intel Atom 1.6 GHz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM
Mac laptop: Intel Core Duo 1.5 GHz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM
Mac desktop: PowerPC G5 1.8 GHz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM

Minimum internet requirements:

Consistent bandwidth of at least 150 Kbps
If you're not sure of the speed of your internet connection, you can test your connection speed at any of these sites:

http://www.speedtest.net
http://www.dslreports.com/stest
http://us.mcafee.com/root/speedometer

Operations of Table of Contents

To get the best use of the Table of Contents in each Module, please launch the presentation on the main player and allow the video to load completely. After loading is complete, viewer can skip around freely between segments.

Audio or Video Freezes or Stutters

Bandwidth - When an end user is getting the feed, but video stutters and freezes, often times it is a bandwidth issue at the Internet provider. Most people are on cable and DSL and just because they have bandwidth 10 minutes ago, as users come in and out of the system, this shared access is very volatile and the providers do not guarantee a set amount of bandwidth. Minimize unnecessary or excessive network traffic within your network.

Resources - There could be an application running that is consuming resources on your computer or there is a lack of bandwidth at your site. If you have other applications running on your PC, such as an indexer like Google Desktop you should stop them.

Anti Virus - If your antivirus application is running a scan you should suspend that. Programs like McAfee and Norton can be set to restrict access to the technology used for webcasting. The difficulty here is that the stream may make it through the network, but can get caught by a virus checker at the computer, and vice versa. Best to make sure virus scanners are disabled during the webcast. If possible, disable your antivirus application during the event.

Internet Explorer Troubleshooting

Before troubleshooting Player in Internet Explorer, please check that your system meets our Minimum Specifications to run Player.
Many times quitting your browser completely, re-opening it and going back to http://www.Player.com can help.
If not, the following four steps resolve the majority of problems with Internet Explorer:

1. Install the Chrome Frame Plugin: http://www.google.com/chromeframe  (You don't need administrative privileges to install this)

2. Clear your browser's Temporary Internet Files, Cookies, and History

3. Turn off Compatability View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off).

4. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/

After completing these steps, close your browser completely, re-open it and go back to
If the problem is still not resolved then proceed to the following advanced troubleshooting steps:

1. Make sure your browser settings for JavaScript and secure content are set as follows:

- Open the Internet Options menu.
- On the Security tab, click the Default level button (if it's not grayed out).
- Next, click on Trusted Sites in the same menu (green checkmark), and then click the Sites button below it.
- Uncheck the Require Server Verification box at the bottom.
- Then enter *.Player.com to the "Add this website to the zone" area and click Add.  Then click Close.
- Next, select the Privacy tab and move the slider to Medium.  Then click Apply.
- Next, click on the Sites button.
- Enter *.Player.com and click the Allow button.
- On the same tab, under Pop-up Blocker, click on the Settings button.
- Enter *.Player.com to the "Address of website to allow" area and click Add.  Then click Close.
- Next, select the Connections tab and click the LAN Settings button.
- Click the checkbox for Automatically detect settings if it isn't already checked, and uncheck the checkbox for Use a proxy server for your LAN if it is selected. Then click OK.
- Last, select the Advanced tab and click the Restore Advanced Settings button.
- Then click OK to close the Internet Options menu.

2. If you are using a personal Internet firewall or anti-virus program, it could be blocking portions of the Player site. Allow access to www.Player.com within those programs, and then visit the assigned url.

3. Try opening Player in a different browser (Firefox or Chrome).

4. Finally restart your computer and return to the assigned url.


Firefox Troubleshooting

Before troubleshooting Player in Firefox, please check that your system meets our Minimum Specifications to run Player.
Many times quitting your browser completely, re-opening it and going back to http://www.Player.com can help.
If you're still having issues using Player in Firefox, try the following steps:

1. Update Firefox: http://www.mozilla.org/en-US/firefox/update/

2. Clear your Cookies, Cache, and History.

3. Disable Adblock, Flashblock, and NoScript Extensions.

4. Make sure you are accepting cookies from Player:
- Click on Tools and select Options.
- Select the Privacy tab.
- Next to Firefox will, make sure it's set to Use custom settings for history.
- Make sure Accept cookies from sites is checked, and click on Exceptions.
- Enter *.Player.com in the Address of the website field and click on Allow.
- Click Close on that menu and then click OK to close the Options menu.

5. Install the latest version of the Flash player: http://get.adobe.com/flashplayer/

6. Try opening Player in an alternative browser like Chrome to see if you have any more luck.

7. Finally, if the issue persists, try rebooting your computer and then returning to the assigned URL.

Safari Troubleshooting

Before troubleshooting Player in Safari, please check that your system meets our Minimum Specifications to run Player.
Many times quitting your browser completely, re-opening it and going back to http://www.Player.com can help.
If you're still having trouble with Player in Safari, try the following steps:

1. Update Safari: http://www.apple.com/safari/download/

2. Clear your browser's cache and history. In the Safari menu, select Reset Safari. Then restart the browser and go back to http://www.Player.com

3. Install the latest version of the Flash player using the appropriate link for your operating system:
http://get.adobe.com/flashplayer/
(If you have an older Mac with the PowerPC processor, the highest version you can run is 10.1.102.64--See here for archived versions: http://forums.adobe.com/thread/843750)

4. Make sure to bypass your Pop-up Blocker for Player:
Select Safari-->Preferences-->Security Tab.  Under "Web Content", check every option except for "Block pop ups".

5. You might also try opening Player in the Firefox and Chrome browsers to see if you have the same issue.

6. Finally, if your issue persists, restart your computer and go back to assigned url.